- We are there -24 hours a day
- We are structured to provide technical support and answer customer and supplier queries 24 hours a day, seven days a week.

Our Service Principles 
Shared savings: we are on a constant mission to find better quality routes at a lower cost.  Each time we do, we notify our customers and pass-on these savings to them.
Quality standards: we ensure that the destinations we offer maintain above average reliability and connection quality.  We are not shy to cut destinations that do not meet this standard.
Quick response: to communicate openly to users in a timely manner about their routes and recommend to them the best course of action when required.
Integrity: to treat customers and suppliers with the utmost respect.  Our sales mangers review and sign-off on billing before the customer is invoiced. We resolve customer service issues (and issue refunds, when required) without delay.

Access Your Account 
 Our customers and suppliers are given on-line access by which they can follow the activity in their accounts.  We provide vital statistics and information, such as traffic and revenue data, that is updated each minute. Access your account (link)

Fraud Alert
We have designed algorithms to detect potential cases of fraud.  We monitor your call activity and request feedback if any unusual volumes and patterns are detected.Access your account (link)